Call Us At 1300 261 114
Call Us At 1300 261 114

CIPL Claims

What Happens When you make a CIP Claim?


Employee obtains claim form

NOTE: forms available from Total Claims Solutions -07 3230 9300, CIP - www.cipq.com.au, BERT administration – www.bert.com.au, your union or employer

Form completed by employee and sent to Total Claims Solutions

Level 1, 62 Astor Tce, Spring Hill QLD 4000

Claims processed by Total Claims Solutions

Additional information may be required from the following: Employer, Employee, BERT administration, Your Doctor, Hospital, Specialist, Radiologist, Health Commission and Independent Doctors or Specialists

Processing may take 5-6 weeks, sick leave claims - 2 weeks

Benefit paid to employee from day 22

(2 weeks in arrears)

Employee claim rejected

Employee receives benefit until claim finalised

  • Maximum 104 weeks
  • Ongoing medicals will be required while receiving benefits

Appeals process


Please note: Construction Income Protection Limited (CIPL) is the administrator of the Accident and Illness Benefits Program and Portable Sick Leave Scheme. The insurance policy is arranged by Windsor Management Insurance Brokers and distributed by CIPL. CIPL does not manage or process claims. All claims are managed and processed by Total Claims Solutions, who has been appointed as claims manager of QBE Insurance (Australia) Limited. CIPL does not give any advice in relation to the insurance policy.